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Monica Yoo

technology. science. marketing.

Apparently I’m Weird

It’s not unusual for me to stumble across a news article and form an elaborate thought cloud – I do that once in a while. So when I was talking to a good friend of mine about the bold plan of action that William L. McCombs had for Liz Claiborne, I didn’t think much of it. However, that changed after this friend of mine said I was weird. Yes, WEIRD. I’ll be honest, when I initially heard this, I was caught off guard and confused. Since I was curious as to why something so random came out of his mouth, I simply asked him and he said, “You have all these marketing interests.” The conversation was followed by a brief silent pause. Apparently having marketing interests makes a person weird. That’s cool. I’d much rather be called weird for having an interest in that than having a hobby like collecting stamps (sorry, no offense). =)

In retrospect, I guess my friend was just being observant. For a long while now, I have somehow formed a habit of thinking about pretty much everything from a marketing perspective or at least weave something related to marketing into my conversations. I have definitely caught myself, on numerous occasions, thinking out loud about why Brand X would make the decision to do such and such to Product Z. For instance, I’m talking about walking down the aisle at a checkout line at the grocery store looking at an Altoids box wondering why Altoids would come out with a line of gum or breath strips. It doesn’t make sense to do that. –shrugs- Sometimes I think even big shot CEOs and executives need to be reminded of the fundamental rules of marketing.

Anyway, going back to Liz Claiborne – William L. McCombs is a smart person. I’ve read tons of books and had many conversations about marketing that it still shocks me that smart CEOs and company leaders can lose sight of a company’s primary focus. One of the key problems with Liz Claiborne was product extension – a very very fundamental marketing concept. Liz Claiborne’s founder allowed too many different brands join the parent name and things got out of control. Company objectives weren’t getting uniformly understood by employees, too many layers of managers existed, issues weren’t able to be resolved and the entire organization was turning into a big grey mush. It’s what happens when companies get so large and expand horizontally rather than vertically – it was inevitable. Generally, this happens to big companies because it seems to be the quickest way to bring in immediate dollars. = Fortunately, McCombs made a bold decision to spin-off brands that didn’t fit with his new business model. His strategy is to heavily brand Juicy Couture, Kate Spade and Lucky Brand and have a few key brands drive the company. Sounds like a good plan; however, I question whether Juicy Couture, Kate Spade and Lucky Brand will able to hold enough branding power to do so. I guess we’ll just have to wait to see what happens with that. I just wanted to comment on his plan of action – that’s all.

I like that McCombs calls his strategy “stupid simple” for two reasons 1) I totally agree and 2) I’m a fan of alliteration.

August 3, 2007 Monica Yoo Business and News, Marketing Leave a Comment

Hello, My Name Is Monica

I finished reading Hello, My Name Is Scott the other day and I think his experience and theory are pretty valid. I’ve worked enough in different retail industries to acknowledge and understand level of impact as something simple as a nametag can have.

I think the most obvious and most recent experience I had with nametags was during the summer before my senior year of college. Having zero restaurant industry experience, I made a conscious decision to work at one to get me through the summer while I took summer school. I’ve heard how insanely rough working as a server could be because of extreme physical, emotional and stress demands the nature of the job requires (I believed them after working at a steakhouse), but it didn’t stop me. At the time I was more interested in understanding how a restaurant operated. Anyway, until about two weeks into the job, every employee in the restaurant was required to wear a spiffy coppery magnetic nametag. It was nothing out of the ordinary. Once in awhile, after I had given my introductory steakhouse spiel, I received “thanks” followed by my name. I didn’t really notice when someone didn’t acknowledge me by my name, but it definitely stood out when they did. I have to admit, like Scott said in his book, it made you feel a little more appreciated – which by the way is a sure approach of getting you extraordinary service from your server. I also noticed that when I had conversations with various customers, most likely than not, it all started because of my name. I’ve received comments from people singing the Lou Bega’s, Mambo No.5 song to me “…a little bit of Monica in my life” all the way to referring to the Monica Lewinsky ordeal. Surprise, surprise!

Let’s just say I had some pretty interesting conversations. However, by the third week, our managers notified us that we were NOT to wear our nametags anymore because of restaurant policies. I asked why, but no one could give me a satisfying answer. It didn’t take very long to realize that the number of conversations I had with people dropped and when people needed to talk to me, I was referred to as the Asian girl. Eh. Even to this day I’m curious as to why the nametags got abolished. A lot of people took notice to it (and by people I’m referring to customers). Oh well.I think that Scott was right in saying that the nametag acts as a type of social icebreaker and in most situations, that’s all you need to make new friends. Kudos Scott! for being gutsy and so dedicated to your philanthropic steps towards making a friendlier society!

August 1, 2007 Monica Yoo Books, Business and News, Mindless Chatter, Psychology Leave a Comment

Interactivity Is Where It’s At

I’ve been to a couple of different events over the past month or so and I’ve noticed a very popular and prevalent topic of discussion – interactivity. With catalystic changes in technology, marketing approaches have also been under the pressure to keep up – forcing the acceleration of answering the question, “What do we do now? and how do we do it?”

In the past (a long, long time ago), labeling products biggER and bettER worked. It’s obvious that times have changed and for the marketing folks out there, the difficult part is in figuring out when the old methods don’t work anymore and what new ones do. That’s the challenge. It is difficult to identify when something isn’t performing as well as it used too and that’s because naturally, humans are resistant to change. It’s in the news all the time about how so-and-so was replaced by so-and-so because so-and-so #2 did this and that. If you take a look at each so-and-so, they’re all very bright and intelligent people. It’s not that one is smarter than the other, but it seems as though one is more open to accepting the evolving nature of technology, business, marketing, culture and society.

Before I go off too far on my tangent, I read about Adobe’s new marketing tool – the interactive wall! It’s actually really neat and something I have never seen or heard of before.

Adobe will unveil an interactive wall of projected animation this morning in Union Square, along the 14th Street side of the Virgin Megastore. As pedestrians walk past the wall, infrared sensors will lock on to the person closest to the wall, who will then be able to control a projected slider button at the bottom of the wall.

Promotion Is Not Just Another Brick In The Wall

Back to what I was saying, the idea of interactivity is quickly permeating the air and people are aggresively trying to figure out how to make their product, website, company etc. more so. I think marketing has finally reached a point where its focus is no longer about trying to drive consumers to the product, but instead to create some kind of incentive for them to want to go and stay at their own will. It wasn’t until I was in the developing stages of one of my web projects, I realized the power in interactivity. Print ads, commercials and radio ads have one thing in common – it’s one-wayed. The consumer has to see and hear in a one-size-fits-all kind of fashion. Where as in interactive mediums, it allows consumers to communicate in a two-way stream. Interactivity allows consumers to experience (rather than just inform) and that’s the difference. For example, it’s kind of like buying a car. We know that BMW is a driver’s car. Everything about the car internally and externally is designed to give the driver the most amazing driving experience. How do we know this? It’s in the magazine articles, the TV commericals, the billboards by the street, but are you convinced? Maybe, but probably not until you test drive it yourself. It’s that kind of thing. We as consumers place a lot of weight on how we experience something. It’s a way to validate for ourselves whether or not something is really what it seems.

I think Adobe has a great marketing approach. Since the new product they are launching is really geared for web designers and developers, giving them the chance to experiment and see for themselves what the new program is about will be an excellent way to introduce it to the public (especially since it’s pricey). Even if the skeptical developer standing in the street doesn’t get to move the sliding bar, I’m sure it’ll be just as fascinating watching others do it.

July 13, 2007 Monica Yoo Business and News, Marketing Leave a Comment

Spock Invites

spock_logo.pngI recently came across Spock, a new internet company that’s working their way to be a people search engine. Yes, I said PEOPLE SEARCH ENGINE. I guess you could call it the Google of People. =p I don’t know a whole lot about the concept, but I’m thinking it has to do with how internet users have different aliases and it would be nice to have a way to keep track and index all of them in one place.

The only way you can join is by invite (boo!) however, i have 100 invites to give out! Leave me a comment with your email address if you want in on this!

June 24, 2007 Monica Yoo Business and News, Start Ups 1 Comment

It’s All About Perception


I recently read Malcolm Gladwell’s blog post about SUV’s. I’ve always heard and understood that there was a psychological element to car purchasing, but Gladwell did a really nice job demonstrating all the different dimensions involved in SUV purchases. The most popular one I’ve heard was about the increase in women SUV drivers. I’m sure you’ve noticed more soccer moms in them than mini vans lately, right? They say that it’s a way for women to gain or grasp a sense of control in their life. -shrugs- I know there are people who would argue both ways. =p

Anyway, Gladwell went into a more in-depth discussion of why SUVs were getting purchased. He made a few different points, but I really liked the one about safety. If you were asked which car you would purchase for safety, most of us would probably answer with either a SUV or a Volvo. However, according to crash ratings, a SUV isn’t as safe as most of us think it is. I was, and most of us probably were too, under the impression that because there is more steel caging around us, the safer we must be when a collision occurs. Unfortunately, because of the extra 5 tons of weight makes it more difficult to maneuver compared to smaller more agile vehicles. A larger car might (although not really) be safer when hit, but truth is, smaller would be able to dodge an incoming car – avoiding a collision in the first place. The most interesting part of his entry was how he brought up the point that although all the crash ratings show that SUVs perform lower in safety tests compared to other cars, such as minivans, but people still continue to purchase large SUVs still convinced and under the impression that they’re safer. EVEN though the ratings show otherwise!

The point is, whatever the mind thinks and believes is true, will overpower numbers and facts.

Fascinating.

June 18, 2007 Monica Yoo Business and News, Marketing, Psychology 1 Comment

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